# FaciliWorks Essentials Licensing — What’s Available and What’s Right for You?

**URL:** <https://forum.cybermetrics.com/t/faciliworks-essentials-licensing-what-s-available-and-what-s-right-for-you/115>\
**Category:** Faciliworks Essentials\
**Created:** [January 29, 2026, 8:41pm UTC](https://forum.cybermetrics.com/t/faciliworks-essentials-licensing-what-s-available-and-what-s-right-for-you/115 "2026-01-29T20:41:56Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![aavila](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@aavila](https://forum.cybermetrics.com/u/aavila)\
**Post date:** [January 29, 2026, 8:41pm UTC](https://forum.cybermetrics.com/t/faciliworks-essentials-licensing-what-s-available-and-what-s-right-for-you/115/1 "2026-01-29T20:41:56Z")

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One of the most common questions we hear is:  
**“Which FaciliWorks Essentials license do I actually need?”**

FaciliWorks Essentials is designed to scale with your operation. Not everyone needs full CMMS access, and licensing is structured to support maintenance teams, requesters, compliance roles, and integrations without over-licensing.

Below is a breakdown of the main license and access types, what they’re used for, and when they make sense.

* * *

**FaciliWorks Essentials (Full User License)**

**Best for:** Maintenance managers, planners, technicians, supervisors

This is the core CMMS license and provides full access to:

- Assets & equipment records

- Preventive Maintenance (PM) & Corrective Maintenance (CM)

- Work Orders (create, schedule, complete, close)

- Inventory & parts

- Reporting & dashboards

- PM/CM calendars

- Security, roles, and permissions

If you actively **manage, plan, or perform maintenance** , this is the license you’ll need.

* * *

**Service Request Users (Web Service Requests)**

**Best for:** Employees outside maintenance (operations, production, facilities occupants)

These users:

- Submit service requests only

- Do **not** access work orders, PMs, assets, or reports

- Do not require full CMMS licenses

This reduces emails, phone calls, and hallway conversations by putting requests directly into the system.

Ideal for organizations that want **wide visibility** into maintenance needs without paying for full users.

* * *

**Service Request Portal**

**Best for:** Large organizations, campuses, hospitals, universities, shared facilities

The Service Request Portal allows:

- Unlimited users to submit and track service requests via a web portal

- No CMMS login required

- Centralized intake of maintenance requests

This is especially useful when maintenance supports **many departments, tenants, or buildings**.

* * *

**FDA Compliance Manager (Add-On)**

**Best for:** Regulated industries (FDA, ISO, GMP environments)

Adds compliance-focused capabilities such as:

- Electronic records & signatures

- Audit trails

- Role-based security controls

- Support for 21 CFR Part 11 requirements

This license is not about day-to-day maintenance—it’s about **audit readiness and regulatory confidence**.

* * *

**Web API / Integration Access**

**Best for:** IT teams, enterprise environments, integrations

Used when FaciliWorks Essentials needs to connect to:

- ERP systems

- BMS / SCADA

- Custom dashboards

- External data collection tools

API access allows automated data exchange instead of manual entry, supporting advanced reporting and system integration strategies.

* * *

**How to Choose the Right Mix**

Ask yourself:

- **Who performs maintenance work?** → Full User Licenses

- **Who only requests work?** → Service Request or Portal access

- **Are you regulated?** → FDA Compliance Manager

- **Do you integrate with other systems?** → API access

Most organizations use **a combination** , not just one license type.

* * *

**Why This Matters**

Right-sizing licenses:

- Lowers total cost

- Improves adoption

- Keeps the system clean and secure

- Ensures the right people have the right access

FaciliWorks Essentials is built to support real-world maintenance operations—not everyone needs the same tools.

If you’re already using FaciliWorks Essentials, how have you structured your licenses? What worked well, and what would you change?